Why our values are not just slogans

Many of our clients can attest that our primary motivation is creating excellent software rather than simply focusing on financial gains. This approach sets us apart in the industry and is something our clients truly value.

Upholding Ethics in Everything We Do

At the core of our company's values is a strong commitment to maintaining a high standard of professional ethics. We believe in doing the right thing, even when no one is watching. You can rest assured that we will always act in a manner that is honest, fair, and aligned with our shared goals.

A Legacy of Integrity and Fairness Integrio

Simple processes make all the difference

We have implemented stringent processes to ensure transparency and client protection from potential issues, including source code ownership, accurate hour tracking, and scope adherence. We've successfully resolved past source code disputes and, from the project's inception, implemented safeguards to prevent such situations, prioritizing trust and client well-being.

It might seem obvious, but at least 30% of our business comes from helping clients who have been "burnt" by other vendors and encountered various source code ownership or availability issues

from missing portions to vendors intentionally refusing to provide source code to maintain control. Similar issues often arise with billing: developers working on multiple projects simultaneously, leading to double billing and inflated hours, different individuals handling actual work versus client-facing roles, and more.

When we embark on a project, we take several immediate actions:

Establish proper source code repositories and transfer ownership to the client. Developers commit changes daily, ensuring that there is never a large uncommitted code chunk

Implement a versioning and release process. While seemingly straightforward, many companies neglect this, resulting in challenging release management, increased bugs, tracking difficulties, and, as a project expands, more time spent on regression testing and bug fixes instead of new development.

Introduce ticket management - all activities go through tickets, and time is meticulously tracked. Commits, releases, and versions are linked to specific tickets.

Implement a CI/CD process, facilitating seamless deployment and removal of releases. This simplifies the process, allowing clients to have control without any hidden complexities.

All of these measures may appear straightforward, yet many companies fail to adopt them due to indifference, a desire to maintain control, or poor execution.

Partnerships That Last

We are proud to have achieved a remarkable 95% customer retention rate, which speaks volumes about the trust our clients place in us. Most of our customers have been working with us for more than 7 years, with our longest customer relationship currently being over 18 years in length. We don't just view our clients as customers; we strive to build lifetime partnerships and friendships. Our focus extends beyond the immediate project, as we genuinely care about your long-term success. When you choose Integrio Systems, you're not just getting a service provider; you're gaining a trusted ally in your business journey.

Canadian HQ

Integrio Systems is headquartered in Canada, providing an additional layer of trust and security. Canada is known for its stringent legal and regulatory environment, ensuring that businesses operate within a framework of integrity and compliance. By choosing a company based in Canada, you can have peace of mind knowing that your partnership is with an organization operating in an environment where illegal activities have no place.

In the outsourcing and outstaffing industry, clients often find themselves in situations where they rely on providers located in jurisdictions that can leave them vulnerable. When issues arise, clients may feel powerless, with limited recourse available. These challenges can include the risk of vendors misappropriating code, refusing to deliver on agreements, or making significant errors that have a substantial impact. At Integrio, we have strict ethical standards in place to ensure that we do not engage in such practices. We understand the importance of providing a safe and reliable partnership, where our clients can have confidence in our commitment to their success.

Industry firsts

We take pride in pioneering numerous industry firsts. For instance, our team developed one of the first Content Management Systems (CMS) at the turn of the millennium, played a crucial role in implementing technology for one of the world's first internationalized (multi-lingual) domain names, and participated in the inaugural commercial test of mobile OCR technology for mobile ticketing in North America.

Proven Track Record

With a long-standing presence in the industry, Integrio Systems brings a team of exceptionally talented and motivated professionals who offer a wealth of knowledge and experience. Our extensive track record includes successful collaborations with Fortune 500 companies and SMEs, as well as assisting numerous businesses in achieving their goals. Whether you're looking to launch a new product, enhance your KPIs, improve customer loyalty, or optimize operational efficiency, our extensive expertise will guide you every step of the way.

Low employee turnover

We prioritize human intent and meaningful relationships over sales numbers. Our commitment to creating exceptional software is driven by our passion for meeting the unique needs of our team members. With a low employee turnover, we foster a supportive work environment, making the human connection at the heart of everything we do.